1. About This Policy

This Privacy Policy explains how McKeys Landscape Services Ltd. ("McKeys," "we," "us," or "our") collects, uses, discloses, protects, and retains personal information in connection with our website at mckeyslandscaping.com, quote and contact forms, customer communications, and landscape and property-maintenance services.

We operate from 3727 Vandorf Sideroad, Whitchurch-Stouffville, Ontario L4A 4H5, Canada. This Policy is intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act where it applies.

2. Information We Collect (or May Collect)

• Contact details: name, email address, telephone number, mailing or service address, and preferred contact method.
• Inquiry and service details: requested services, property type, site conditions, access instructions, photographs, measurements, schedules, estimates, contracts, work orders, and correspondence.
• Transaction information: invoices, payment status, billing address, and limited payment-related records. Complete card or banking details may be handled directly by secure third-party payment systems rather than by us.
• Website and device information: IP address, browser and device type, referring pages, pages viewed, approximate location, timestamps, and cookie or analytics identifiers.
• Applicant information: resumes, work history, qualifications, licences, references, availability, and information voluntarily submitted through a careers form.
• Other information: anything you choose to provide when you contact us or use our services.

Please do not submit sensitive information unless it is reasonably necessary and specifically requested.

3. How We Collect Information

We collect information directly from you when you request a quote, submit a form, call, email, enter into a service agreement, make a payment, apply for work, or otherwise communicate with us. We may also collect information automatically through our website and receive information from authorized representatives, referrals, property managers, contractors, publicly available sources, or service providers where permitted by law.

4. How We Use (or Might Use) Your Information

• responding to inquiries and preparing estimates or proposals;
• scheduling, delivering, documenting, and following up on services;
• communicating about weather, site access, emergencies, seasonal programs, or account matters;
• processing payments, issuing invoices, and maintaining business records;
• operating, securing, troubleshooting, and improving our website and services;
• managing customer relationships through administrative, CRM, or support systems;
• sending marketing communications where permitted by law and honouring unsubscribe requests;
• evaluating employment applications;
• preventing fraud, misuse, security incidents, or unlawful activity; and
• meeting tax, accounting, insurance, regulatory, legal, and dispute-resolution obligations.

If we want to use information for a materially different purpose, we will provide notice and obtain consent where required.

5. Consent and Your Choices

We seek meaningful consent appropriate to the nature, sensitivity, and purpose of the information. Consent may be express or implied where permitted by law. You may withdraw consent to an optional use by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawal may limit our ability to provide a requested feature or service.

Marketing emails may be stopped by using the unsubscribe mechanism in the message or contacting us. Service, safety, billing, and other transactional communications may still be sent when necessary.

6. Cookies and Tracking Technologies

We use cookies and similar technologies, or may use them, to provide essential website functions, enhance user experience, remember preferences, analyze usage, protect the website, and support marketing and CRM systems. These may include first-party and third-party cookies, pixels, tags, local storage, analytics tools, embedded maps or media, form tools, and CRM or marketing integrations.

Third-party providers may collect IP address, device and browser details, referring pages, interactions, approximate location, and similar technical data under their own privacy terms. We do not control those providers' independent practices.

Where a cookie banner or preference tool is available, you may use it to manage non-essential cookies. You can also block or delete cookies through your browser. Doing so may affect forms, preferences, embedded content, or other functionality. Cookies strictly necessary for security, operation, or a service you request may not be disabled through website controls.

7. When We Share (or May Share) Information

We do not sell personal information. We may disclose information only as reasonably necessary to:

• employees, crews, subcontractors, and professional advisers who need it for their work;
• website hosting, email, forms, communications, analytics, CRM, payment, accounting, cloud-storage, security, and IT providers;
• insurers, legal advisers, auditors, regulators, law enforcement, courts, or government bodies where required or permitted by law;
• parties to a proposed or completed financing, reorganization, merger, sale, or transfer of all or part of the business, subject to appropriate safeguards; or
• another person at your direction or with your consent.

Service providers are expected to use information for the services they provide and to protect it appropriately.

8. BrandBase Web System and Other Platforms

Our website and related business functions may be supported by the BrandBase Web System and other third-party platforms. These systems may process limited personal and technical information to host pages, deliver forms, route inquiries, maintain security, provide support, analyze performance, or connect with business tools. Processing may occur outside Ontario or Canada, where information can be subject to the laws of the relevant jurisdiction.

9. Safeguards, Retention, and International Processing

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, such as access limitations, reputable service providers, secure systems, and staff practices. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.

We retain information only as long as reasonably necessary for the purposes described in this Policy and for legitimate legal, tax, insurance, warranty, safety, recordkeeping, and dispute-resolution needs. We then delete, destroy, or anonymize it where reasonably practicable.

Some providers may store or process information outside Canada. Their local courts, law enforcement, or regulators may be able to access it under applicable law.

10. Access, Correction, and Privacy Requests

Subject to applicable law, you may request access to personal information we hold about you, ask how it has been used or disclosed, request correction of inaccurate information, or raise a privacy concern. We may need to verify your identity. Legal exceptions may apply, and we will explain any refusal where required.

You may also complain to the Office of the Privacy Commissioner of Canada or another competent regulator, where applicable. We encourage you to contact us first so we can try to resolve the issue.

11. Children

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information without appropriate consent. A parent or guardian who believes a child has provided information may contact us to request review or deletion, subject to applicable law.

12. External Links and Policy Updates

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. We may update this Policy as our practices, technologies, or legal obligations change. The revised version will be posted with a new “Last updated” date. Material changes may also be communicated by another reasonable method.

13. Contact Us

Privacy Contact — McKeys Landscape Services Ltd.
Attention: Trevor Zander
3727 Vandorf Sideroad
Whitchurch-Stouffville, Ontario L4A 4H5, Canada
Email: [email protected]
Phone: (416) 410-8283